Shipping & Return Policy
Knotzland shipping is ALWAYS free and in the mail once customer payment is processed (within 2 business days). Holiday season (Oct31- Dec 20th) can affect this time frame.
For custom inquiries, especially larger quantities; please allow 4-8 weeks for sourcing, sewing and fulfillment - We're #Slowfashion
Although we strive for perfection, please keep in mind that each item is unique and hand-made. There may be minor imperfections that are attributed to their distinct character. Be assured that you will be receiving the exact one shown in the photo unless otherwise stated. If you don't like it, we will be happy to exchange it for you but if you're still unhappy we'll send you a return label via email for you to send back! Once received, we'll check for consistency and process refund.
We want you to comfortably wear our ties forever and ever. Therefore, your unique Knotzland neckband is covered for life. Just let us know and we will gladly ship you a new neckband free of charge and best of all shipping is on us!
Every purchase shipped will also be covered by insurance purchased at the USPS to cover any in route discrepancies. Knotzland will provide refund.